Hi
I was just wondering if anyone has had this experience. I just switched health insurance from Aviva to Laya. In my application I supplied my Aviva membership number.
Yesterday I received a letter from Laya containing the line “Unfortunately to date we've not been able to validate the details of your cover with your previous insurer(s)” .
The letter then requests me to contact my previous insurers and request membership confirmation details from them myself and then send on this information to Laya.
I phoned Laya and subsequently emailed them asking for a copy of what they sent Aviva – the rep on the phone call couldn't tell me what they had sent ...... and the subsequent request in the email was ignored.
I understood that there was an agreement between the providers to supply past cover details direct to each other as a matter of course. That's certainly what happened when I moved from VHI to Aviva in 2011 – Aviva contacted VHI and got the information direct themselves.
Anyway – more out of curiosity than anything else I was just wondering if anyone else had encountered this issue?
In the meantime I guess i'll have to get on to Aviva and perhaps VHI to get them to send me a letter with my past history with them
Thanks.
I was just wondering if anyone has had this experience. I just switched health insurance from Aviva to Laya. In my application I supplied my Aviva membership number.
Yesterday I received a letter from Laya containing the line “Unfortunately to date we've not been able to validate the details of your cover with your previous insurer(s)” .
The letter then requests me to contact my previous insurers and request membership confirmation details from them myself and then send on this information to Laya.
I phoned Laya and subsequently emailed them asking for a copy of what they sent Aviva – the rep on the phone call couldn't tell me what they had sent ...... and the subsequent request in the email was ignored.
I understood that there was an agreement between the providers to supply past cover details direct to each other as a matter of course. That's certainly what happened when I moved from VHI to Aviva in 2011 – Aviva contacted VHI and got the information direct themselves.
Anyway – more out of curiosity than anything else I was just wondering if anyone else had encountered this issue?
In the meantime I guess i'll have to get on to Aviva and perhaps VHI to get them to send me a letter with my past history with them
Thanks.