I went to Powercity to price my appliances first of all. Total came to 1500 – I’m fairly handy at the bargaining but they would take 50 quid and not a penny more off. He printed out the quote for me.
Went to DID and quoted prices – sales assistant wouldn’t believe them so I showed him the printed quote. He was genuinely shocked at the prices and started coming up with all sorts of excuses: “Hotpoint don’t import 1500 spin washing machines directly to Ireland cos of the damage it can do to your clothes so that must be imported from elsewhere, in some country like…….(pause to think of a ‘dodgy’ sounding country)…..Bulgaria or, em, Romania…and though it has Hotpoint on the front it probably has different parts and would be hard to get fixed” – what a load of bull.
They don’t sell Powerpoint dishwashers cos “They are dodgy” but I told him its what I wanted so if he wanted to quote me he had to include it and he did but he really could not believe PCs price on it. Gave me a spiel about how PC stock dodgy gear like Beko (which is in contradication which much of what I have read here and elsewhere).
At this point I had my mind made up that I was going back to PC so was forward with the ‘In fairness, they haven’t just beaten your prices, they have destroyed them’ and the ‘so what does your item for item comparison work out at as it does not look like the Lowest Price Guaranteed to me’……more senior sales guy arrives over and though he is shocked at the prices simply says ‘give him the 1400 HP washer and beat the quote by 50 quid’……and so he did though he was bitter as hell about it…..lol he even said ‘there goes half my wages this week’ so I said ‘if you’re trying to make me guilty its not gonna work buddy’ and in fairness to him he laughed at that.
So I get 50 quid off and the better AFTER sales service from DID, note I’m stressing the after part as I was not impressed with their initial approach and theres very few customers would have handled it like I did to get to that end point but I’m delighted with it so kudos to me, and PC for genuinely displaying their bottom line prices, and kudos to DID for (eventually) keeping their lowest price guarantee.