Hi .i am in the process of gathering info on my mortgage taken out in 2007. Initially fixed for 3 years with a special condition on the offer letter stating on expiry of the 3 years "the rate shall be no more than 1.25% above the prevailing ECB main refinancing operations minimum bid rate (REFI rate) for the remaining term of the loan ". Are the banks required to issue a rate options letter usually a month prior to the fixed rate expiry to advise customers of their rate options on rollover ?? KBC have no record of this & advised me today it's not their policy to send such a letter & that my rate in July 2010 would have automatically went onto the standard variable rate ? I have queried this with them obviously & await a callback. The tracker rate was not applied ... Has anyone else come across this ? I thought it was standard to issue rate options before a current fixed rate expired ? Thanks !