Curious if anybody else is experiencing the same thing or has been in a similar position and tried to pursue it with the bank.
I contacted KBC mid-April looking for a partial break fee so I could pay a lump sum off our fixed-rate mortgage. Since then there's been a series of mistakes by KBC: not contacting me when they received the calculation, so when I chased it they told me it was €0 but expired so they they needed a new quote before I could pay off the lump sum, telling me I needed a new mortgage pack in the post to complete the partial break which never arrived and then I was told this was not necessary. End result being we're two months down the road but the funds are still sitting in my KBC Current Account and I'm down €1000-1500 in interest payments.
Has anybody experienced this and tried to pursue the bank over it? I'll survive without the interest saving, but it irks me that KBC are putting their desire to leave the market in haste ahead of consumers' interests.
Thanks!
I contacted KBC mid-April looking for a partial break fee so I could pay a lump sum off our fixed-rate mortgage. Since then there's been a series of mistakes by KBC: not contacting me when they received the calculation, so when I chased it they told me it was €0 but expired so they they needed a new quote before I could pay off the lump sum, telling me I needed a new mortgage pack in the post to complete the partial break which never arrived and then I was told this was not necessary. End result being we're two months down the road but the funds are still sitting in my KBC Current Account and I'm down €1000-1500 in interest payments.
Has anybody experienced this and tried to pursue the bank over it? I'll survive without the interest saving, but it irks me that KBC are putting their desire to leave the market in haste ahead of consumers' interests.
Thanks!