KBC Credit Cards - KBC Incorrectly Applying Payments

[tomdublin]

The way the app presents credit card account information remains inscrutable and bizarre. While it indicates the "date of next payment," I can't see the actual amount that's due and there is no indication of when the billing cycle starts and ends. I hope this isn't some deliberate attempt to confuse customers in order to extract late payment charges. Perhaps it's a case for the regulator to look into.

 

[Lightning]

I can't see the actual amount that's due

Have you opened the statement section, where there is an ebill? The amount that is due is clearly stated inside the PDF.

there is no indication of when the billing cycle starts and ends

Again, the PDF statement makes the billing period clear.

 

[tomdublin]

Thanks for that. You are right, I had overlooked the PDFs. I still think though that this information should also be incorporated into the main information screen on the app itself.​