I'm planning a trip to Rome, but require a visa to enter Italy. The Embassy's procedure is that you have to phone a call centre and make an appointment to apply for this visa. you are not allowed to contact the embassy directly. The call centre number that you have to phone is a premium rate number of €1.70 per minute. I required a cancellation appointment to try and get this visa asap but was told that i had to keep phoning back to see if there were any cancellations, everytime costing €1.70 per minute and everytime i phoned, had to listen to all the mumbo jumbo which takes ages. How is it possible that embassy's are allowed to use these premium rate charges.?