Wondering if anyone can help me.
I was lodging money into a PTSB quick lodge ATM in branch (you know the orange machines). I had taken money out of another account and was a bit flustered as I had two sets of money to lodge into 2 different accounts. I placed the notes which were all 50's in the slot, and the money was taken by the machine. A message came up on the screen to say money is being withheld. This was a huge surprise to me as normally the machine counts the money, it informs you that X amount has been counted, and asks you do you want to deposit it to you account, or returned to you. If you decided to deposit to to your account, you get a receipt.
I headed to the service desk a bit worried as told the bank assistant what happened. She asked me how much I had lodged, I was not sure, and she said not to worry as it would have fallen into a drop box at the back of the machine. She told me she would check the box and call me. She phoned me and said she could not tell me what was in the box, but would lodge a set amount of money back into my account. When I got home I counted my money and realised that I was short, and went back to the branch the next day to speak to the bank assistant. She said that there was more money in the box than was lodged but a balance would need to be completed before they could lodge further money into my account. I got a call from the bank to say that a balance was completed on the machine, but they were not willing to discuss the outcome of the balance, but they are using CCTV to estimate how much I put into my account on that day. I asked to see the CCTV footage and was told that could not happen. The bank are acting very strange in relation to this incident. Has anyone any advise? Surely I should be entitled to know the balance of the machine.
I was lodging money into a PTSB quick lodge ATM in branch (you know the orange machines). I had taken money out of another account and was a bit flustered as I had two sets of money to lodge into 2 different accounts. I placed the notes which were all 50's in the slot, and the money was taken by the machine. A message came up on the screen to say money is being withheld. This was a huge surprise to me as normally the machine counts the money, it informs you that X amount has been counted, and asks you do you want to deposit it to you account, or returned to you. If you decided to deposit to to your account, you get a receipt.
I headed to the service desk a bit worried as told the bank assistant what happened. She asked me how much I had lodged, I was not sure, and she said not to worry as it would have fallen into a drop box at the back of the machine. She told me she would check the box and call me. She phoned me and said she could not tell me what was in the box, but would lodge a set amount of money back into my account. When I got home I counted my money and realised that I was short, and went back to the branch the next day to speak to the bank assistant. She said that there was more money in the box than was lodged but a balance would need to be completed before they could lodge further money into my account. I got a call from the bank to say that a balance was completed on the machine, but they were not willing to discuss the outcome of the balance, but they are using CCTV to estimate how much I put into my account on that day. I asked to see the CCTV footage and was told that could not happen. The bank are acting very strange in relation to this incident. Has anyone any advise? Surely I should be entitled to know the balance of the machine.