Marigold77
Registered User
- Messages
- 60
These last months at some branches of B of I the cashiers have been at times very discourteous re the enforced use of the new deposit machines.
At 2 branches in particular and at both now they are refusing to accept deposits at the counter.
Last week I was behind a young mother who had a very overtired toddler in a pushchair. The cashier took 20 minutes showing her how to use the machine and then had to do the transaction the old way.. wee lad screaming the while.
I am old now and have disability and use a walking aid and using a machine means getting glasses out etc etc etc. The machines spit the notes back out unless they are ironed... Need three or more arms and I object strongly to being cheeked by cashiers.
I think that this is an attempt to prevent closures but I for one will be opening an account elsewhere soon. We pay enough in bank charges after all. Very poor customer service.
At 2 branches in particular and at both now they are refusing to accept deposits at the counter.
Last week I was behind a young mother who had a very overtired toddler in a pushchair. The cashier took 20 minutes showing her how to use the machine and then had to do the transaction the old way.. wee lad screaming the while.
I am old now and have disability and use a walking aid and using a machine means getting glasses out etc etc etc. The machines spit the notes back out unless they are ironed... Need three or more arms and I object strongly to being cheeked by cashiers.
I think that this is an attempt to prevent closures but I for one will be opening an account elsewhere soon. We pay enough in bank charges after all. Very poor customer service.