Marigold77
Registered User
- Messages
- 60
Unfortunately the new banking model in this country will be for the nippy techminded customer.
Anyone with kids or any sort of hinderance will be on the outside.
Personally I think a booth type of arrangement would be well appreciated by most customers. As OP pointed out - zero privacy.
How to use them is easy enough but they are very fussy on reading notes and cheques.
You can hear the sighs behind you getting louder as you tease the cheque into the machine for the 5th time.....
Banks do not want customers in their branches and the customer is the one who will be at the end of the stick
despite the 'changing to meet customers needs' line. Most peoples banking costs the bank too much time and staff.
Weird as is may sound, some people like dealing with humans.
These last months at some branches of B of I the cashiers have been at times very discourteous re the enforced use of the new deposit machines.
I am old now and have disability and use a walking aid and using a machine means getting glasses out etc etc etc. The machines spit the notes back out unless they are ironed... Need three or more arms and I object strongly to being cheeked by cashiers.
I think that this is an attempt to prevent closures but I for one will be opening an account elsewhere soon. We pay enough in bank charges after all. Very poor customer service.
You can just imagine what the queues will be like on the other 3 days so for your own sake it might be wise to get used to the machines.
As an ex banker I have to speak up on behalf of the frontline staff. They have to inform you of bank policy even if they don't personally agree with it.
We use cookies and similar technologies for the following purposes:
Do you accept cookies and these technologies?
We use cookies and similar technologies for the following purposes:
Do you accept cookies and these technologies?