Is Electric Ireland notifying you about end of contract?

[Up Rovers]

It seems it is up to the consumer to be aware of this. I certainly have received no reminder (my contract is due to expire in early November), nor have I been offered any incentives to stay with them.
I think that many consumers might not be aware that their contract is ending and also be unaware that they will be switched to a standard tariff after their renewal date.

This is a copy of email that we received the other day regarding our upcoming expiry of current contract. As it comes from Loyalty Team it would probably be best to ask to be switched through to them because as far as I can recall they are a separate team to general call centre. The Loyalty Team could possibly forward on the relevant notification. I know Virgin Media definitely have a separate team and sometimes make a big deal about transferring customers as they say they are too busy at moment.

El Irl appear to be hit and miss with their notifications. We did not receive the usual email last month that includes our bill. Luckily enough I noticed it myself and the upcoming D.D. notification on AIB current account drew my attention so was able to ensure that there was enough money in account to cover the bill.

It seems totally unsatisfactory that they tell some customers to check their old bills for the info whilst notifying others by email.

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Dear

Thank you for being a customer of Electric Ireland.
We are writing to inform you that your current Electricity fixed term contract will expire on XXXX. Now and in the future we're here for you.

How your bill is calculated:

Below is a quick rundown of the charges you are currently paying (excl. VAT):
Energy Unit Rate: XXXX
Annual Standing Charge: XXXXXX €/annum

On average consumers use 4200 kWh per year. If you use this average amount we estimate that the annual bill cost for your current price plan would be €1XXXXXX inclusive of all charges. However, your actual annual bill cost is unlikely to be the same as the average and will depend on how much energy you actually use

For further information regarding your estimated annual bill visit: http://www.electricireland.ie/EAB (<span style="color: #00b2ee"><u>www.electricireland.ie/EAB</u></span>)


What happens next?

At the end of your current fixed term contract, you will move to our ValueReward price plan, with ongoing savings for direct debit and online billing and no contract. You will continue to enjoy the savings this year, next year and every year. For an average customer, we estimate that the annual cost for your new price plan would be €1672.79 inclusive of all charges.

From the energy you use, to how you use it, we're here to guide you. If you need to discuss any of our products and services, call us on 1800 30 50 90, our team will be happy to help.

We are committed to giving you a discount rate that doesn't disappear, but we understand that you can shop around for a better deal. Is this the right tariff for you? There are no penalties for switching when your contract expires.

Visit www.cru.ie/home/switching-supplier for more information on accredited price comparison websites.
Thank you again for choosing us. We hope to be your trusted energy partner for many years to come. We're Brighter Together.

Kind regards
Customer Loyalty Team

Electric Ireland


www.cru.ie/home/switching-supplier