Brendan Burgess
Founder
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And the worst company in Ireland for customer experience in 2021 is . . .
Pricewatch: Overall customer experience rating at seven-year low, new report shows
www.irishtimes.com
Drum roll please. The worst company for customer experience in Ireland in 2021 was . . . Eir. It replaced Ryanair at the bottom of the heap, although there is no reason for Ryanair to get out the bunting, as it finished third-last just ahead of Facebook which was ranked as the second-worst company in Ireland.
All told, almost one in two – or 44 per cent – of Eir’s customers said the company had failed to meet their expectations over the last year, while 25 per cent said the same about Ryanair.