Brendan Burgess
Founder
- Messages
- 55,385

A sleeping passenger goes hungry on an Aer Lingus flight across the Atlantic
“maybe they are hoping I will die before they have to respond”
This is the gist of the complaint. She fell asleep because she was exhausted. When she woke up, the plane was in darkness and she couldn't find a steward to provide her with food. She had missed dinner. (Not sure why she didn't hit the call bell)
She says that when “eventually things began stirring again I asked about food and was told that I had been asleep when they served dinner. They don’t wake passengers and there was no food for me, as it would be cold now.”
She says that “some time later I was given something left over from the business class breakfast being served. At no time did anyone apologise or suggest that there had been an oversight. When I tried to mention what happened as I disembarked I was told it was my own fault and I ‘should have known’. I should have known not to sleep I suppose.”
It strikes me as if she and Conor Pope are making a bit of a meal out of this?
What will next week's complaint be? I was sound asleep on a transatlantic flight and the staff woke me up and forced me to eat dinner!