Irish Times "Aer Lingus didn't wake up a passenger on a transatlantic flight for her dinner"

Brendan Burgess

Founder
Messages
55,385

A sleeping passenger goes hungry on an Aer Lingus flight across the Atlantic

“maybe they are hoping I will die before they have to respond”
www.irishtimes.com

This is the gist of the complaint. She fell asleep because she was exhausted. When she woke up, the plane was in darkness and she couldn't find a steward to provide her with food. She had missed dinner. (Not sure why she didn't hit the call bell)

She says that when “eventually things began stirring again I asked about food and was told that I had been asleep when they served dinner. They don’t wake passengers and there was no food for me, as it would be cold now.”

She says that “some time later I was given something left over from the business class breakfast being served. At no time did anyone apologise or suggest that there had been an oversight. When I tried to mention what happened as I disembarked I was told it was my own fault and I ‘should have known’. I should have known not to sleep I suppose.”

It strikes me as if she and Conor Pope are making a bit of a meal out of this?

What will next week's complaint be? I was sound asleep on a transatlantic flight and the staff woke me up and forced me to eat dinner!
 
I don’t think it’s the job of staff to wake her up!

Also probably not good practice to leave a dinner out for her on a flight due to turbulence etc.

Was obviously going though a difficult time but she seems… difficult.

I wonder of she flies often or is used to luxury where staff might go above and beyond for you.
 
faketales said:
Also probably not good practice to leave a dinner out for her on a flight due to turbulence etc.
Click to expand...

Apparently there was turbulence of a sort...

When she woke up the cabin was in darkness and as it happens “there was a passenger in the aisle seat of my row and another one in the back row where I was told I could not sit. They were stretched out, snoring, farting, grunting and bumping the back of my seat.”
 
Ignoring the blather, she has a (small) point about Aer Lingus not responding to complaints. They're pretty dreadful at it.

I'm still awaiting a response to a genuine complaint that I sent them about a Cork - CDG flight that I took in March 2020!
 
Used to fly long haul frequently; there was a time you had a sticker you could put at the back of the stowed tray when you didn’t want to be woken for the meal. Am going back a number of years; this was usually BA / SwissAir.
Wouldn’t be hard for AL to include a piece in the announcement that passengers sleeping won’t be woken for the meal.
On another note, AL customer service is awful; took me ages to get a refund processed for a flight for which AL had cancelled, they booked me automatically on the next days flight which didn’t suit.
The ‘filler’ included is headwrecking
 
You must log in or register to reply here.
Menu
Log in
Register