Irish Aviation Authority annual report details refunds and compo. for customers

Brendan Burgess

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2024 summary ( compiled from article so it might not be correct)
1,943 complaints not upheld
973 complaints upheld about flight cancellations
677 complaints upheld about long delays
76 complaints upheld on other issues
1,726 complaints upheld in total

€1.2m in compensation awarded
€360k in refunds

Aer Lingus accounted for 33% of complaints upheld (Despite over 500 flights being cancelled due to industrial action.)
Ryanair 31% of complaints upheld
 
full report here:

 
The number of complaints submitted in 2024 was down 30% in comparison to the 2023 complaint levels. That's a significant drop, I wonder if there's any reason.
 
The last time I used Ryanair’s online flight delay refund form (August 2022) it timed out repeatedly until I had no option but to go to the IAA.

Maybe that’s changed.
 
Interesting case in the Small Claims Court in Balbriggan.


In essence, almost 100 people missed a Ryanair flight last July because of a global Microsoft IT outage which forced the airline to revert to manual check-ins. Some passengers who were at the airport hours before departure were classified as no-shows, and Ryanair argued that it had no obligation to cover the costs of those who made alternate arrangements to get home.

The flight subsequently took off, leaving the claimant's family of 5 and dozens of others in the departures hall. The family then made their way home via London and the claimant wanted the airline to cover the cost of their return travel, amounting to just under €2,000.

In February 21st the case was settled pending payment, but the claimant subsequently received correspondence from Ryanair that, contrary to what its solicitor told him in court, it would not be settling the case. It cited concerns that Mr Hickey’s wife was also considering a claim, which would take the total claim over the €2,000 limit set for the small claims court!


The judge wasn't impressed by Ryanair's defence, but she has deferred her ruling for the time being. I wonder what the other 90-odd passengers are doing.
 
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