flusteredma
Registered User
- Messages
- 55
Bought a Stockholm Table and Three Chairs in January. They have been out of stock ever since. Obviously three chairs are no good to anyone!!
I checked at the time if they would be getting more in and I was told
"yes". Oh the joys of Ikea (ie. you don't have to buy everything at once but - buy when you have the cash)! I checked again two months later in the Dublin shop. "Looks like they're just out of stock". Cool. Another month or so later went on line to check if any were in stock. They didn't seem to exist so rang helpline (UK). "Oh no, they just took them down from website because they were out of stock."
Finally decided after visiting the Dublin shop and getting nowhere last week to call the helpline today.
Spent the day on the helpline getting abuse from staff and their supervisors because as far as they can tell from their system "Stockholm Dining" range never existed and I was imagining it...or lying. they asked me to send photos....I couldn't believe it... I offered to send a link showing photos...but they couldn't accept that...only photos of my chairs in my living room would be accepted (implying that I was lying, etc, etc).
I am totally livid having being lied to and fobbed off by staff for nearly nine months I am now stuck with an expensive table and THREE chairs although I need at least five more. The customer care staff basicly told me "Tough" and it's my own fault (oh it's now my fault) that I didn't keep my receipt.
I refused to take and send photos (feeling like a criminal) and am going down to the dublin store tomorrow with my chair under my arm which has a sticker on its underside saying "Ikea Stockholm" range!!!!!
Help!!! I might kill someone....or at least scream loudly at them...I'm feeling taken for a ride.......
I checked at the time if they would be getting more in and I was told
"yes". Oh the joys of Ikea (ie. you don't have to buy everything at once but - buy when you have the cash)! I checked again two months later in the Dublin shop. "Looks like they're just out of stock". Cool. Another month or so later went on line to check if any were in stock. They didn't seem to exist so rang helpline (UK). "Oh no, they just took them down from website because they were out of stock."
Finally decided after visiting the Dublin shop and getting nowhere last week to call the helpline today.
Spent the day on the helpline getting abuse from staff and their supervisors because as far as they can tell from their system "Stockholm Dining" range never existed and I was imagining it...or lying. they asked me to send photos....I couldn't believe it... I offered to send a link showing photos...but they couldn't accept that...only photos of my chairs in my living room would be accepted (implying that I was lying, etc, etc).
I am totally livid having being lied to and fobbed off by staff for nearly nine months I am now stuck with an expensive table and THREE chairs although I need at least five more. The customer care staff basicly told me "Tough" and it's my own fault (oh it's now my fault) that I didn't keep my receipt.
I refused to take and send photos (feeling like a criminal) and am going down to the dublin store tomorrow with my chair under my arm which has a sticker on its underside saying "Ikea Stockholm" range!!!!!
Help!!! I might kill someone....or at least scream loudly at them...I'm feeling taken for a ride.......