In Oct05 I visited my local friendly bank and signed a form to stop a direct debit for over €1000 due to go to a life assurance company. I also cancelled the insurance with the company. Payment was still requested, and the bank paid it out of my account. I kicked up, and four days later, full refund appeared in my account. I thought that that was the end of that.
Another four days later, another credit appears in my account, for more than €1000, but €90 less than the last one. The reference indicated it was another refund from the insurance. Now I have been refunded twice (although 2nd time, it was €90 short).
Bank calls and I say, sure, take back the lesser amount. They say, no you owe us larger amount. I say no... They say we'll call you back. No calls for 2 months, until letter arrived in early Jan to say please call miss x at the bank to discuss this. I did, and surprise! she's looking for full amount back. I said no way, I signed form to say no money is to go to this company. She says that the insurance company took a months premium before they issued refund and that's my problem. No resolution and I still have the bank's money. My account has stayed in credit over the amount in question the whole time this has been going on.
Sorry for the length of this but what would you do next...
Another four days later, another credit appears in my account, for more than €1000, but €90 less than the last one. The reference indicated it was another refund from the insurance. Now I have been refunded twice (although 2nd time, it was €90 short).
Bank calls and I say, sure, take back the lesser amount. They say, no you owe us larger amount. I say no... They say we'll call you back. No calls for 2 months, until letter arrived in early Jan to say please call miss x at the bank to discuss this. I did, and surprise! she's looking for full amount back. I said no way, I signed form to say no money is to go to this company. She says that the insurance company took a months premium before they issued refund and that's my problem. No resolution and I still have the bank's money. My account has stayed in credit over the amount in question the whole time this has been going on.
Sorry for the length of this but what would you do next...