HSE pension delay in paying

partnership

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Friend is still waiting for her pension and lump sum months after retiring. Another friend is still waiting on the increase backdated to Feb 2022 that staff got before christmas. What recourse do they have?
 
HR locally, local admin office, union rep, line manager, functional supervisor, in no particular order.
 
I've heard it's taking longer. I'm assuming it's stuck somewhere in Leitrim.

Eileen winnington is the Asst National Director over this area. I'd email her first, if no luck escalate.
 
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