Has anyone any suggestions. I've problems with an Irish Times subscription, which I've had for a couple of years. I needed to cancel the physical paper which was delivered once weekly, but keep access to the epaper. Since then I've had problems, I won't go through all the emails/details, but I've been charged twice in May, paid once in June but for the last 3 days its said that my subscription is inactive and I can't access it.
I've sent numerous emails to them, their phone lines are not being managed - they ring out. I've even set up a twitter account to contact them that way. But still no contact back from their digital services team.
I've tried sending an email to price watch on the off chance they might be able to help, but nothing. I've run out of ideas on how to contact them, besides a registered letter.
I get that doing business at the moment is difficult, but the Irish Times has had the online service for many years, the processes around this should be well established.
Who do I contact next?
I've sent numerous emails to them, their phone lines are not being managed - they ring out. I've even set up a twitter account to contact them that way. But still no contact back from their digital services team.
I've tried sending an email to price watch on the off chance they might be able to help, but nothing. I've run out of ideas on how to contact them, besides a registered letter.
I get that doing business at the moment is difficult, but the Irish Times has had the online service for many years, the processes around this should be well established.
Who do I contact next?