I've looked on their [broken link removed] and I do see contact details but nowhere to explicitly make a formal complaint. What is the procedure?
Long and short of it is that I've a friend who took out a Tracker mortgage in June 07, has all the documentation which explicitly states Tracker Mortgage and the margin. She went in twice this week to enquire what her interest rate was and was told that no she had in fact a Fixed Rate Mortgage, and that it was at a higher rate than on all her documentation.
I think 2 calls in person is enough to resolve any confusion or human error so I've advised to simply put all her documentaion together and make a formal complaint to the Regulator and not stress about it. Either she was missold or the mortage was changed without her consent.
How to?
Long and short of it is that I've a friend who took out a Tracker mortgage in June 07, has all the documentation which explicitly states Tracker Mortgage and the margin. She went in twice this week to enquire what her interest rate was and was told that no she had in fact a Fixed Rate Mortgage, and that it was at a higher rate than on all her documentation.
I think 2 calls in person is enough to resolve any confusion or human error so I've advised to simply put all her documentaion together and make a formal complaint to the Regulator and not stress about it. Either she was missold or the mortage was changed without her consent.
How to?