I am in the process of buying my first home and am learning the hard way how I naive I am! I agreed the sale price with the estate agent on the basis of appliances being included. To cut a very long story short when i received the contract there was no mention of the appliances. My solicitor put this amendment in and the sellers came back to say they want to take the appliances and never agreed to them being part of the deal. I rang the agent who is now denying ever having made the agreement and says we never even discussed it. In actual fact i agreed to increase my initial bid by 5K only on the condition of getting the appliances and he came back to me and said the sellers had agreed to it. Luckily (maybe not the best choice of words!) my solicitor has had the same problems with him before and has managed to work things out with the sellers solicitor. I just feel extremely angry about this. I realise agents have a bad name very often but several people have told me recently they have had bad experiences with this man. It seems to me it shouldn't be allowed. Is there an avenue for making complaints? I know that at the end of the day I am lucky that my sale is going through and I will finally have my first home but I would like to ensure others don't have to deal with similar problems. I know it could come to a he said / she said situation but I feel I should at least register the issue somewhere. Any ideas or advice would be really welcome, thanks.