Argos deliveries Galway Ireland
Hey
A word of warning about Argos Delivery in the west of Ireland
We purchased a swing set in Argos. This swing set was a birthday present for a my little girl.
We had a delivery scheduled to arrive on the 20th of August 2009. Argos phoned us five or so days before this and confirmed delivery on the 20th of August to us in Galway. I had to arrange a days leave from work to await delivery on the 20th, as Argos, helpfully, could not even give me a approximated delivery time - all they would say is between 7.30am & 6pm...... on the 20th I waited all day....... the delivery never came - a days holidays down the drain!
I contacted Argos helpline numerous occasions on the 21st to try to find out when/if the delivery would arrive. I was given the excuse that the incorrect corodinates were given to 'the couriers'... even though the order had the correct address, this in my opinion was purely an excuse to fob me off, as entering my address in Galway into any GPS device or online mapping tool (Google Maps, MS virtual Earth etc.) pinpoints our EXACT location. I get the feeling that Argos makes deliveries to Galway & the west of Ireland when the truck is full.
On the 21st the Argos helpline while very polite were total ineffective at helping. The helpline staff told me they could not contact the Argos delivery dept (but they left messages). They could not tell me who would be delivering the swing, they did not know whether is was Argos or a outsourced delivery company*.. Basically they didn't know & could tell anything bar "the courier will rearrange delivery in the next 10 days". With the birthday approaching I was eager to receive the delivery..... I have access to a van and offered to collect the delivery from the local depo. This would have solved the problem but appears that their 'corporate policy' on this issue (collecting from depo) is more important than satisfied customers & little girls birthdays.
On monday 24th I received call from DHL (the person on the phone said "this is DHL") to tell me that delivery would be made on 26th August (today). I told the person on the phone that I was not taking another day off work and that if they wanted to be sure that some one was here they needed to give me a more accurate time other than an nine hour period - I was told that someone would try to ring the day before the delivery - NO one did. This morning a big blue Argos truck (*and not DHL...funny they don't know who does their deliveries in Galway!) arrived..... almost a week after originally specified by Argos. I had to lose an unscheduled hour from work this morning.
So.....
Argos cost me a days holidays and insured I was an hour late for work today.
Argos are responsible for a disappointedly kid on their birthday and cost me more money as I had to fork out for another present.
So, in my experience - do not rely on the Argos Delivery Service, perhaps it good in the east of the country and this only effects Argos Deliveries in Galway or the West of Ireland - be warned!