I booked a 4* hotel in Holland for six people last July to go there last weekend, having stayed there before 3 times and found it a great place. Had told the accompanying 5 people how great it would be etc. However, the weekend was ruined by the fact that when we arrived the lobby area was completely closed off, the bar and breakfast restaurants were not available and makeshift rooms were only available instead and worse - the swimming pool was closed. Our party was all-female (cousins and aunts) and one of the girls is 7 months pregnant and the main purpose of her visit to the hotel (travelled from Germany) was to enjoy the pool if other people were off shopping / sightseeing etc.
I am planning to put my complaints in writing to the manager, but just wondering is there any point? I did tell the receptionist that I was not aware of the refurbishment and would not have stayed there if I had known but she was very short and just said it has been on the website for 2 months (but it hasn’t as I checked it straightaway), nothing at all is mentioned on the website. I said in any case that I booked last July. Surely they should have sent an e-mail or something to give people the opportunity to arrange alternative accommodation, which I would have – obviously they don’t want to do this as they will lose business but are they not obliged to? There were lots of other problems this time with the hotel overcharging etc. but won’t go into that as it’s not related.
Really ruined the whole weekend…………just wondering if anyone has had any similar experiences?
Many thanks
I am planning to put my complaints in writing to the manager, but just wondering is there any point? I did tell the receptionist that I was not aware of the refurbishment and would not have stayed there if I had known but she was very short and just said it has been on the website for 2 months (but it hasn’t as I checked it straightaway), nothing at all is mentioned on the website. I said in any case that I booked last July. Surely they should have sent an e-mail or something to give people the opportunity to arrange alternative accommodation, which I would have – obviously they don’t want to do this as they will lose business but are they not obliged to? There were lots of other problems this time with the hotel overcharging etc. but won’t go into that as it’s not related.
Really ruined the whole weekend…………just wondering if anyone has had any similar experiences?
Many thanks