I suspect, ilovepink, that precisely because RonBurgundy does care about such things as service, quality and value for money that has made his comments.
He felt let down and you should not be "gutted that he spoke badly about one's place of work".
If ,after paying a lot of money to Aer Lingus, he feels that its staff were not to the standard of Continental then he should say so.
That is one of the purposes of these types of websites -as long as one isn't rude and offensive.
EI pilots and cabin staff earn twice as much as their opposite numbers in Ryanair -and then scream in horror when the management propose cuts in order to survive against the competition. EI pilots can earn up to 200.000 p.a. for a few hours work per week. Now, that's offensive.
I have some doubts as to whether EI will be flying to Orlando next Summer, though with the dollar low there may be enough bookings to warrant the route. Not so on a few other transatlantic routes which they'll have to cancel.
Assuming there's no suicidal strike looming.........