I hate having to negotiate a new contract every year so I decided to change my broadband and telephone to Vidafone saving €40 a month.
I agreed the contract on the phone and gave my details, after they emailed me I notice the landline telephone number was different.
Every Vodafone number that I contacted wanted my account number or telephone number, as I didn't yet have an account number and it refused my telephone number I could not get to talk to anyone.
Eventually after an hour of trying I got to talk to someone who told me I would have to keep the wrong number until I was connected and then request a change. I told them that I do not want another number and this had never happened switching befire, I also at this stage did not believe a word they said and asked them to cancel my arrangement under their 14 day cooling off arrangement. And to add insult their cancellation team will be 3 working days before they contact me.
What a tangled web Vodafone has created.