Same with us. Easily 5 replies with same message. Only change is that they alternate between my wife's first name and calling her Mrs.... in the letters.Anyone else get anything further? Think I'm on my 5th letter from the BDO now saying its still receiving attention.
Hi MegafanMy theory is they are waiting for the ombudsman office to make a finding on the prevailing rate
Hi BrendanHi Megafan
That is an interesting idea.
Why would they not say that in the letter though?
The Ombudsman was happy enough to tell people that he was putting their cases on hold pending the outcome of the Central Bank review.
The Appeals Panel should do the same.