AIB Has anyone received a 3rd response from AIB?

AnitaF

Registered User
Messages
42
I got a response on Tuesday to say appeal has been unsuccessful and my options now are to accept this decision or reject it so I leave myself with the option of taking it further to the Ombudsman.
 

AnitaF

Registered User
Messages
42
Yes, got a rejection letter early this week so need to tick the reject box now and return so as I leave myself with the option of going to the Ombudsman.
Any 3rd response from AIB yet or any update? .......still waiting here
on
 

Carrigd

New Member
Messages
9
I have received a 3rd letter from BDO to say that my appeal is still with the Appeals Panel. No rejection letter yet so presuming it's a delay tactic.
 

cassette

Registered User
Messages
13
Still awaiting a 3rd response here too. We've had two (or three?) letters since July saying it's still with the Appeals Panel, the most recent one arriving this week.
 

reggie3234

Registered User
Messages
36
Received an unsuccessful final response from BDO yesterday, the usual spiel, you didnt loose out because rate was higher.....
 

verywhys

Frequent Poster
Messages
123
Just a quick update on my own appeal. I did not receive a third response from AIB. My appeal is now with the panel. I assume i have a long wait ahead of me unless I receive the standard rejection letter.
 

Emerald79

Registered User
Messages
12
Just got our final reponse back, unsuccessful as the prevailing rate would have equal or higher.
 

tnegun

Frequent Poster
Messages
216
Got another letter from BDO saying it's still receiving attention or however they describe sitting on someone's desk, interestingly spotted Mr Hunt and the Paschal Donohoe having a good chat in the US lounge in Dublin airport today wherever they were off to. Caught me by surprise seeing them as I was leaving for my flight so I wasted the opportunity to raise our issues and just got in a quick quip to the minister to not be afraid to say no to AIB.
 

cassette

Registered User
Messages
13
Hi all, just to update- we've just received our 4th letter from BDO since sending in our last correspondence in early July. It's still receiving attention, hope to have an answer soon etc etc
 

tnegun

Frequent Poster
Messages
216
Anyone else get anything further? Think I'm on my 5th letter from the BDO now saying its still receiving attention.
 

Megafan

Registered User
Messages
50
Anyone else get anything further? Think I'm on my 5th letter from the BDO now saying its still receiving attention.
Same with us. Easily 5 replies with same message. Only change is that they alternate between my wife's first name and calling her Mrs.... in the letters.

It seems at odds with what was happening early last year when appeals were being rejected en masse.

My theory is they are waiting for the ombudsman office to make a finding on the prevailing rate and see how it plays out post that but who knows.

Wait and see I guess.
 

Brendan Burgess

Founder
Messages
40,246
My theory is they are waiting for the ombudsman office to make a finding on the prevailing rate
Hi Megafan

That is an interesting idea.

Why would they not say that in the letter though?

The Ombudsman was happy enough to tell people that he was putting their cases on hold pending the outcome of the Central Bank review.

The Appeals Panel should do the same.

Brendan
 

Megafan

Registered User
Messages
50
Hi Megafan

That is an interesting idea.

Why would they not say that in the letter though?

The Ombudsman was happy enough to tell people that he was putting their cases on hold pending the outcome of the Central Bank review.

The Appeals Panel should do the same.

Brendan
Hi Brendan

Well, the only reason I say it is because why drag it out to the level they have. The wording is very specific in the letter in that the appeal is still receiving attention, but if all were captured under the same rationale under the prevailing rate, then all could be dismissed quickly under the same response. From the bank's perspective that would then put the onus on the people appealing to go to next stages. That would be the brazen thing to do, which would suit the bank but we are rolling from month to month now.

It could be a resource issue maybe but again my first point would hold. If we ultimately get the same response as everyone else has, then what would the point be in delaying to the extent they have. It is just odd, or maybe it is just a timing anomaly.

I think the appeals letters to the panel that you gave such great direction on raised questions that were not easily dismissed without due consideration by the bank, especially around consumer law.

For ourselves personally, our appeal was slightly different in that the mortgage was signed slightly after the withdrawal of the tracker rate (the mortgage process started before the tracker rate was withdrawn), though the T&C's included the standard 3.2 disclosure and 3.6 (I always thought 3.6 doubled down on 3.2).

If you asked the question to AIB, how can you say one thing about the prevailing rate and yet put a legally binding term into an agreement post the withdrawal? I don't know how they would answer that question without bluffing. Alternatively, you could ask them why did you put those terms in full stop? How could they answer either of those questions sincerely. Mea Culpa? I think a legally binding condition is just that. You could also argue that the left hand in AIB did not know what the right hand was doing and maybe they actually thought they could ride it out and re-introduce trackers.

That is why I am curious as to the Ombudsman findings. On the surface, surely the consumer is the one impacted but in this case the CBI in effect absolutely bended the knee to AIB on the prevailing rate, cause whatever way you look at it, AIB over egged the cake noting crazy rates around 7.9% or whatever it was. The government put the shareholder over the consumer, will the Ombudsman be the honest broker to cut through it all?

In the last year, the refunds on personal loans was a lot greater than AIB let on, saying the average amount was in the '00's or less but still some people got '000's into their account without any forewarning (though it was good news for the consumer, totally not on peoples radar).

That is why I am curious more so than hopeful on the whole thing.

Alternatively, should the letter of rejection turn up in the meantime, it will be interesting to see what all the extra attention our appeal got brought to the table..
 
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Brendan Burgess

Founder
Messages
40,246
Hi Mega

Interesting analysis.

The only thing is that I got hopeful in the past when the Appeals Panel sent out two or three of these "Your appeal is still receiving attention". I thought that they must be reconsidering it. Then they issued the same standard reject letter without actually reading the actual complaint.

So I suspect that the same thing is going on here. But you could be right. Maybe they are waiting for the Ombudsman to decide.

The CB has not bent the knew to AIB or any other bank. 30,000 people got significant refunds. My guess is that without the CB's intervention, no more than 300 would have gone to the Ombudsman or the Courts. They were slow to get going but have done a good job overall.

The CB has a different role to the Ombudsman and the courts. It is not its role to interpret the contract and decide that AIB was right or wrong. I suspect that the CB encouraged AIB to do more for the prevailing rate people but AIB dug in their heels. The compromise reached was that they had to write to everyone and opened up the Appeal Process. Up to then I had lobbied AIB and they were simply insisting that these 6,000 borrowers were not impacted and they had no intention of even writing to them. We might or might not get a favourable decision from the Ombudsman, but without the Central Bank, we would not have the opportunity of complaining to the Ombudsman.

Brendan
 
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