During the COVID-19 lockdown, my long-standing financial advisor — a regulated individual with a reputable business in the city — called to my home. He advised that market conditions were poor and recommended I move some of my fund from a pension fund from an old job into “safer” investments, specifically citing green energy and German supermarkets.
Given the uncertainty at the time, I agreed. He then presented a 'page' and asked me to sign it immediately. I trusted him, having worked with him for years, and assumed the investment was appropriate and secure.
In September 2025, I began receiving correspondence from Arena Capital Partners Ltd stating the company was in receivership. I contacted my advisor, who informed me — for the first time — that my entire pension pot from a previous employer had been invested in Arena Capital. I was shocked to learn this, especially as he had never disclosed that the investment involved
unregulated loan notes.
I subsequently sent a formal letter requesting the following:
- A copy of the Suitability Letter provided at the time of investment.
- All correspondence and promotional materials relating to Arena Capital Partners Ltd and the loan notes.
- Disclosure documents outlining the risks associated with the investment, particularly its unregulated status.
- An explanation of the due diligence carried out prior to recommending this investment.
- Clarification on whether the firm received any commission or incentive for promoting this product.
None of these documents were ever provided.
Instead, the advisor responded by asking me to redirect my complaint to a company I had never heard of — an
unregulated limited company of which he is the
sole shareholder. This was never disclosed to me previously and appears to be an attempt to deflect responsibility away from his regulated firm. I am least likely to take take a risk ever. I naively thought was I fine because he was regulated.