Hi, has anyone here had their mortgage taken over by pepper? If so do you get an annual statement from them? I used to get one from bank of Scotland every january but two years in a row now I've received nothing from pepper. Anyone else in the same boat?
Hi, I have a relatively small commercial loan administered by Pepper (old NIB loan). Requested interest certs/statements at end of January. They advised they could issue them after a couple of weeks due to a "system issue". Since then, not heard a whisper from them. No written explanation...
www.askaboutmoney.com
Have a read through that thread, and the article in Independent linked.
Hi, Does anyone know if we are actually entitled to a homeloan statement on a regular basis, regardless of whether we are bank, or non bank, homeloan customers ? I'm an ex Danske Bank customer and haven't seen a statement from Pepper in well over a year. I believed that I was entitled to get...
Thanks for those links. It seems it's pretty much across the board. I rang the financial regulator this morning and they advised me to write to them lodging a formal complaint under the consumer protection code. I stated that they would probably send me a statement by return but the fact remains that they are doing this across the board and people should not have to contact them to get a statement they are legally entitled to. They agreed and asked me to write my complaint in to them.
I actually thought the underlying issue had been resolved, so surprised it's an ongoing issue. I know the regulator was aware of it when it was discussed here initially. Definitely worth a complaint.