Has anyone had a tracker appeal rejected because the bank claimed it was out of time?

Brendan Burgess

Founder
Messages
38,117
I am trying to understand the banks' practices on this issue.

I understand that some banks will not object to the Ombudsman hearing a tracker case.

But others have claimed that those not impacted are out of time.

I am not interested in discussing in this thread whether this is right or wrong. That is discussed in this thread.


I just want to know if anyone has actually been told that they are too late to complain?

Brendan
 

demoivre

Frequent Poster
Messages
2,595
Anyone who has been told by the bank that it's too late to complain should be aware that it's not up to the bank to say whether or not it's too late to complain but the FSPO. See post #25 in the thread Brendan refers to above.
 

zxcvbnm

Frequent Poster
Messages
265
I was just over the standard 12 months and got a letter back via the BDO asking me to explain why I was late. I wrote back to them outlining why, at which point they replied and said they would accept my reasons. So I'm guessing they are pretty strict on that 12 month thing unless you have a reason for being late.
 

demoivre

Frequent Poster
Messages
2,595
I was just over the standard 12 months and got a letter back via the BDO asking me to explain why I was late. I wrote back to them outlining why, at which point they replied and said they would accept my reasons. So I'm guessing they are pretty strict on that 12 month thing unless you have a reason for being late.
So if BDO had said you were too late you couldn't go to the FSPO ?
 
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