The (new) FSO is apparently en route to Damascus and we are all hoping that the moment of truth arrives soon.
However, one of the problems that might not be rectified is how you present your case. The FSO seems to look at what is put in front of him. You will need to present your case well and leave emotion out of it.
How consumers can find all the relevant law is beyond me.
What is hoped for is that:
(1) the use of the Unfair Terms in Contracts which coined the phrase "..plain intelligible language..." makes an appearance;
(2) that the 2007 Consumer Protection Act turns up
(3) that the extensive powers that FSO has (and has not used) is switched on..
(4) the Consumer Protection Code turns up
But you know, the Unfair Terms in Contracts is 20 years old. It has not been used to by the very creature who could have used it - the (old) FSO.
But regretfully - as regards Consumer Protection - this is a 3rd world country.