I was at my local GP today for a minor issue. He referred me to a consultant for clarification on the matter.
When leaving, the GP issued me with the letter of referral to the hospital consultant.
Normally such letters would not be seen by the patient and the GP would forward the request for an appointment to the appropriate Consultant. I asked why this was not being done. He politely informed me that the hospitals get the letters quicker if the patient sends them! The guy must have thought I came down in the last shower.
So patients are now deemed to be in charge of enveloping, stamping and posting their own referral letters to hospitals.
I am not complaining about the cost of an envelope and stamp. I am more annoyed by the 'job not being completed'. I paid this man his fee and yet he feels that I should complete his work. I am very annoyed.
Anyone else see my point?
When leaving, the GP issued me with the letter of referral to the hospital consultant.
Normally such letters would not be seen by the patient and the GP would forward the request for an appointment to the appropriate Consultant. I asked why this was not being done. He politely informed me that the hospitals get the letters quicker if the patient sends them! The guy must have thought I came down in the last shower.
So patients are now deemed to be in charge of enveloping, stamping and posting their own referral letters to hospitals.
I am not complaining about the cost of an envelope and stamp. I am more annoyed by the 'job not being completed'. I paid this man his fee and yet he feels that I should complete his work. I am very annoyed.
Anyone else see my point?