Well done, and it would seem you should have gone back on a tracker not variable so yes you should be entitled to the difference between the two rates.
Don't trust they amount they give you back, make sure they show you how they calculate it.
Interesting that it was not them that contacted you but you who had to keep at them.
... I asked them before to send me a copy of the contract, and they sent me everything but the contract.
...
That's very odd ?
Paperclip
That is great news!
Can I just clarify what happened recently? Were you again demanding your tracker or did they contact you out of the blue?
When this did actually happen? And why did they miss you before?
Brendan
You're entitled to it under data protection. Put together a letter, say you're looking for all correspondence between them & you for x time period, enclose whatever the legal fee is (I forget) and you'll have everything in a few weeks.
Nope, I hadn't mentioned it in over a year, we just got it back out of the blue.
Was the reply you got in relation to the letter you sent a year ago, or do you think it was because you had been identified as one of the 2000+ they announced they were putting back on trackers. What would be great is if you could scan the letter (letting out your personal details)
Keep after them for your refund!! I am waiting on mine to come through. We went back to our tracker with effect from 1/10/12, they even broke our fixed contract and have promised a refund in difference in tracker and the fixed we paid since 2010. It took Ombudsman getting involved on a semi informal basis to get a resolution. The outcome was the one I looking for from the start. Ringing and writing to them gets no where. They appear wary of any action from Ombudsman.
Surely as matter of principle people should have automatically reverted to their tracker as their given entitlement and refunds issued without going to hassle of ringing writing and making complaints to Ombudsman.
Sadly I am sure there are many out there who are still struggling on fixed rates and should instead be rightfully on trackers.
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