Hi All,
Finally got a letter in the post today saying that im getting my tracker back on the same margin as per my original loan offer.
My mortgage was originally with First Active so hopefully good news for a few more out there.
Standard letter saying rte will be amended this month with calculation of overcharged interest and compensation to follow.
Background to this case (in response to questions from Brendan)
1) You were a First Active Customer
Yes
2) Your mortgage contract specified the tracker rate ( as distinct from some ptsb and AIB contracts which did not specify a rate.)
The margin was specified.
3) You fixed for 2 years back in 2006?
Correct
4) When you came off the fixed they put you on the SVR.
Correct & never offered the tracker option when my fixed rate expired.
5) You complained in 2015 and they told you that you had signed a "tracker removal letter".
I did complain and they said that i had signed a tracker removal letter which was not the case to my knowledge.
6)Did you complain back in 2008?
I didn't complain back in 2008
7)Did they send you a copy of the alleged "tracker removal letter" , I presume that this was the Fixed Rate agreement. What was the actual wording?
The "Tracker removal letter" was the fixed rate agreement and nowhere did it state that it was a tracker removal letter.
8)After they refused in 2015, did you take any action? For example, did you refer to the FSO or to the Central Bank?
I complained to them and they totally fobbed me off so i went to the ombudsman who took up the complaint but then the tracker review kicked in.
Finally got a letter in the post today saying that im getting my tracker back on the same margin as per my original loan offer.
My mortgage was originally with First Active so hopefully good news for a few more out there.
Standard letter saying rte will be amended this month with calculation of overcharged interest and compensation to follow.
Background to this case (in response to questions from Brendan)
1) You were a First Active Customer
Yes
2) Your mortgage contract specified the tracker rate ( as distinct from some ptsb and AIB contracts which did not specify a rate.)
The margin was specified.
3) You fixed for 2 years back in 2006?
Correct
4) When you came off the fixed they put you on the SVR.
Correct & never offered the tracker option when my fixed rate expired.
5) You complained in 2015 and they told you that you had signed a "tracker removal letter".
I did complain and they said that i had signed a tracker removal letter which was not the case to my knowledge.
6)Did you complain back in 2008?
I didn't complain back in 2008
7)Did they send you a copy of the alleged "tracker removal letter" , I presume that this was the Fixed Rate agreement. What was the actual wording?
The "Tracker removal letter" was the fixed rate agreement and nowhere did it state that it was a tracker removal letter.
8)After they refused in 2015, did you take any action? For example, did you refer to the FSO or to the Central Bank?
I complained to them and they totally fobbed me off so i went to the ombudsman who took up the complaint but then the tracker review kicked in.
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