B
Blueberry08
Guest
(apologies if this is in the wrong section)
I ordered three cables for hooking up sundry equipment (TV, DVR, etc) from an Irish online store that promised next day delivery. The money was taken from my credit card two days later (around e75). Three weeks later and the cables still haven't arrived. I've phoned them and emailed them a few times but I keep getting fobbed off. They just ask me to wait a bit longer to see "if they turn up". They don't even make it clear if they have actually sent them and believe them to have been lost in the post, or if there was a delay in sending them. On and on it goes!
I had enough on Friday when they didn't turn up and emailed them asking for a refund. I got a reply asking me if any of the three items had arrived. Eh? It's just getting very tiresome at this stage.
I'm not saying a e75 loss is the end of the world, I'm lucky I didn't order more expensive items, but I'm just really fed up with this nonsense.
Is there anything I can do? If the cables don't turn up and they continue to ignore my request for a refund what are my options?
Thanks.
I ordered three cables for hooking up sundry equipment (TV, DVR, etc) from an Irish online store that promised next day delivery. The money was taken from my credit card two days later (around e75). Three weeks later and the cables still haven't arrived. I've phoned them and emailed them a few times but I keep getting fobbed off. They just ask me to wait a bit longer to see "if they turn up". They don't even make it clear if they have actually sent them and believe them to have been lost in the post, or if there was a delay in sending them. On and on it goes!
I had enough on Friday when they didn't turn up and emailed them asking for a refund. I got a reply asking me if any of the three items had arrived. Eh? It's just getting very tiresome at this stage.
I'm not saying a e75 loss is the end of the world, I'm lucky I didn't order more expensive items, but I'm just really fed up with this nonsense.
Is there anything I can do? If the cables don't turn up and they continue to ignore my request for a refund what are my options?
Thanks.