Duke of Marmalade
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Goodbody online portal down after cyber attack
- Thread starter Duke of Marmalade
- Start date
Email from Goodbody, sent yesterday:
Dear client,
We are writing to inform you about a cyber security incident affecting the Goodbody online portal and to explain the steps we have taken to address the issue.
What has happened?
On 10 November 2026, we identified a cyber security incident affecting our Goodbody online portal. We immediately activated our response procedures, engaged independent cyber security specialists and as a precaution, have temporarily taken the Goodbody online portal offline while we investigate.
What does this mean for you?
We would like to reassure you that based on our investigations to date, there is no evidence that there has been any impact to your assets (cash and holdings). We take the protection of our clients’ accounts and your information very seriously and have taken appropriate steps in response to this incident.
What steps have we taken?
If you have any questions for us, please contact us on the details below:
E-mail: onlinequeries@goodbody.ie
Phone: +353 1 6032740 (until 9.00pm this evening, 11th November, and through our normal service hours of 8.00am to 5.30pm from 12th November).
You can find further information on recognising fraud and protecting yourself in our Fraud Awareness Centre
Thank you for your understanding as we deal with this matter. We sincerely apologise for any inconvenience this incident may have caused. We will be in touch as soon as possible with further updates.
If you have any concerns, please contact us.
. .
Dear client,
We are writing to inform you about a cyber security incident affecting the Goodbody online portal and to explain the steps we have taken to address the issue.
What has happened?
On 10 November 2026, we identified a cyber security incident affecting our Goodbody online portal. We immediately activated our response procedures, engaged independent cyber security specialists and as a precaution, have temporarily taken the Goodbody online portal offline while we investigate.
What does this mean for you?
We would like to reassure you that based on our investigations to date, there is no evidence that there has been any impact to your assets (cash and holdings). We take the protection of our clients’ accounts and your information very seriously and have taken appropriate steps in response to this incident.
What steps have we taken?
- The Goodbody online portal has been proactively taken offline. We are working to restore the service as quickly as possible and will let you know as soon as it is available again.
- We have implemented enhanced security measures and increased surveillance to further strengthen the resilience of the platform. We continue to monitor all activity closely.
- There is currently no action for you to take. However, as always, please remain alert to any unexpected emails, calls or messages asking for your personal or account details. Goodbody will never contact you asking you for your login details.
- You can continue to use your account by contacting our online queries team on +353 1 6032740 or at onlinequeries@goodbody.ie.
If you have any questions for us, please contact us on the details below:
E-mail: onlinequeries@goodbody.ie
Phone: +353 1 6032740 (until 9.00pm this evening, 11th November, and through our normal service hours of 8.00am to 5.30pm from 12th November).
You can find further information on recognising fraud and protecting yourself in our Fraud Awareness Centre
Thank you for your understanding as we deal with this matter. We sincerely apologise for any inconvenience this incident may have caused. We will be in touch as soon as possible with further updates.
If you have any concerns, please contact us.
. .
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