It is a good idea to get a technician out there to have a look where the line will come in, and you can then talk to the builder to make sure you have the cable run internally to the right place where you want to have the modem.
They'll probably only connect things up when you are ready to move in (and the builder's done), and that's when the contract would start I'd say.
If you give them a call or drop them an email they should be able to send a technician out within a few days, at least that happened when I did renovations recently.