M
myusername
Guest
Can anyone tell me how I go about getting a refund on my visa for something I bought last November
The situation is we paid for 3 tickets to see Oasis next week, paid booking fee, processing fee and postage to See Tickets. I became concerned that we had not received our tickets and emailed them to find out where they were as I knew they had been distributed to other people. I never got anything back off them except a standard email reply saying as we may not receive our tickets in time we will have to queue up with thousands of others to collect at the box office! I rang them yesterday, (they are based in London) and was told the tickets are in the dispatch process - whatever that means. So after a 45 minute international call speaking to several people no-one is able to tell us where the tickets are and the best they can promise is to "try" and ensure they are available for collection on the day! I asked for a refund but I got the usual T&C state no refunds, even though they haven't kept up their end of the bargain, particularly as I was only told yesterday they never post overseas, despite their own website stating
I live outside the UK. Will you mail my tickets to me?
We will mail tickets abroad if the booking is made 20 days in advance of the event date (5 days in advance of the event date if mailing within the UK) to allow for postage.
If there is insufficient time to mail tickets, or if you have requested to collect your tickets from the venue, tickets are available for collection one hour prior to the start of the performance.
I was told I may be able to get a refund off BOI Visa if I can prove to them that See Tickets have failed to provide what I have paid for, however I don't want to have to pay for flights and accommodation and not get into the gig, then claim a refund.
I have never had to do this before and have no idea where to start
Thanks
The situation is we paid for 3 tickets to see Oasis next week, paid booking fee, processing fee and postage to See Tickets. I became concerned that we had not received our tickets and emailed them to find out where they were as I knew they had been distributed to other people. I never got anything back off them except a standard email reply saying as we may not receive our tickets in time we will have to queue up with thousands of others to collect at the box office! I rang them yesterday, (they are based in London) and was told the tickets are in the dispatch process - whatever that means. So after a 45 minute international call speaking to several people no-one is able to tell us where the tickets are and the best they can promise is to "try" and ensure they are available for collection on the day! I asked for a refund but I got the usual T&C state no refunds, even though they haven't kept up their end of the bargain, particularly as I was only told yesterday they never post overseas, despite their own website stating
I live outside the UK. Will you mail my tickets to me?
We will mail tickets abroad if the booking is made 20 days in advance of the event date (5 days in advance of the event date if mailing within the UK) to allow for postage.
If there is insufficient time to mail tickets, or if you have requested to collect your tickets from the venue, tickets are available for collection one hour prior to the start of the performance.
I was told I may be able to get a refund off BOI Visa if I can prove to them that See Tickets have failed to provide what I have paid for, however I don't want to have to pay for flights and accommodation and not get into the gig, then claim a refund.
I have never had to do this before and have no idea where to start
Thanks