Hi, I have a small company and when our works car broke down we sent it for repair at the dealer we bought it from. Normally the dealer gave us a replacement vehicle, it was one of the reasons we went with them. However, it took them 12 weeks to fix the car, in the interim we had to hire a vehicle for some of that time until they gave us a replacement car. When we were given the bill I took the car rental we had paid off it. The dealer now sees this as outstanding and is going legal etc. The amount outstanding is less than €1,000 but I wonder if we have a case, given we were used to getting a replacement vehicle as part of the overall service.