Hi guys,
My 10 years finished last month and I'm having awful trouble with SDCC over the handback.
Just happened across this thread when googling any information I could to see if anybody else was having an issue, and I just created this account now, so if the mods need to move my post into a new thread - please do?
I'll give you guys an outline of where I am with them now - apologies for the lengthy text, but I'm just trying to capture a true state of affairs. I'd appreciate any feedback or suggestions you may offer.
Just to note, that the house has now been vaccant since last month – 23/09
- 20/09/2015: Let 2-bed end of terrace house to SDCC
- 10 year / 80% market rate / review every 2 years
- 12/12/2022: SDCC contact me:
- "Clúid Housing, the management agents who manage the property on behalf of SDCC have been in touch regarding repairs required to your property. An inspection is required to assess the property".
- I meet SDCC Inspector and inspect house. Family of 5 in it. Tenant outlined leaks, mould, water ingress and whatever else.
- Was told by Inspector that they'd be in touch with next steps. (Under contract I'm on the hook for anything structural which is fine)
- No further contact this year.
- Feb 2023 – May 2024: Despite numerous attempts – all my email, phone calls, letters, requests for access to the property to have my own independent inspection during this period all go unanswered and unacknowledged.
- May 2024: Finally get an acknowledgement from SDCC - all very apologetic and promise to follow up with date for independent inspection. None ever occurs.
- 18/12/2024: Registered letter re the above goes unanswered.
- 16/01/2025: SDCC finally respond and agree to my request for an in-person meeting, during which;
- I inform them that my personal circumstances had changed since initial issue arose (12/20222) in that my marriage ended and that I was/am renting a room since 12/2023
- I inform them of my concerns, lack of co-operation and possible breach of lease agreement on their part and that this was concerning/urgent as it will be where I will be back living at leases' end.
- All noted on their part though no clear action follows
- 22/07/2025: SDCC send a letter to my former marital home (despite giving them my updated address May 2024) regarding renewal of the lease and a list of hoops I'd need to jump through in advance. The letter was posted 27/06 - but took a month for my Ex to then forward it to me at new address (And this after I already told them back in May that I'll be needing the place back for myself).
- I reply, in writing, confirming I will not renew the lease and require vacant possession on or before 21 September 2025. I also highlight the misdirected letter of 27 June and request assurance that all future correspondence will be sent to my correct address.
- July 2025 – Sept 2025: No contact or acknowledgment.
- 16/09/2025: Nothing from SDCC despite lease ending in 4 days time, so I initiate contact again looking for clarity.
- SDCC respond that client is handing back keys 22/09 and I can view property 23/09.
- Following day SDCC cancel viewing and reschedule for Friday 26/09
- 26/09/2025: After viewing I inform SDCC of what I'd consider needed urgent attention:
- “Without going into full detail here, I’ve identified a number of pressing issues at 36A Birchwood Heights following re-entry. These include the utility meters being changed to pre-pay without my consent, and the house alarm and sensors having been removed, leaving the property insecure. There are also potential health hazards that need to be addressed urgently, including uncollected household refuse and food left in the fridge/freezer with no electricity supply, creating a risk of contamination and pests. For context, I’ve attached a couple of photos taken on Friday which illustrate the situation. What is the earliest an SDCC inspector can meet me on site so we can address this directly?”
And just to speed things up a bit now, I received no response, so:
- 15/10/2025: I sent registered letter to Director of Housing escalating the issue and asking for a response.
- 16/10/2025: I receive a letter acknowledging my correspondence and that they will have the appropriate people investigate
- 22/10/2025:I receive an email from an individual directly involved in the matter – a named person in my complaint - saying:
- "A full review of the matter is taking place..... blah blah blah......
- .....we will come back to you with an update.........
- ........we appreciate your patience while we carry out this process..... blah blah blah...
I couldn't believe that after escalating, SDCC were now asking a person directly involved to effectively investigate themselves! I hand delivered a letter to the office of the Director of Housing - pointing this out 23/10.
I acknowledged the individual's email last Friday and asked what has been done with the property over the past month, and when can I expect keys.
Then over the weekend I emailed a TD's office asking to intervene and while I was at it; I put in a FOI request for copies of any and all records, correspondence, emails, internal notes, meeting minutes, reports, inspection records, or communications — whether electronic or written — relating to the lease and return of my property.... etc.
Frankly, no private landlord would be permitted to operate with this level of disregard.
So that's it. I'm still renting a room, and I've no idea if SDCC will continue to pay rent on my house and I've no idea when I'll get my house back. Meanwhile, as of yesterday the house is still vacant and nothing has been started in the slightest.
It's not like I can keep a deposit because there was none to begin with, and this contract didn't need me to sign-up with the RTB so no point trying there either.
Any point in getting solicitor involved now do you think?, though can't imagine the courts can do a whole lot I'm guessing?