FSO process timelines to bring complaint

Discussion in 'The Financial Services Ombudsman' started by Thirsty, May 25, 2017.

  1. Thirsty

    Thirsty Frequent Poster

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    So I understand that one must first follow the banks/company's complaints process before escalating to FSO.

    A letter requesting the final response in 21 days was sent.

    Its now 60 days later and other than an acknowlegement of my letter there has been no response.

    Do I have to continue to wait for the final response or can I go to the FSO now?
     
  2. Thirsty

    Thirsty Frequent Poster

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    390 views and nary a reply..

    Anyway I've found the answer; the organisation have 40 business days to reply, so 8 calendar weeks.

    If they don't reply in 8 calendar weeks, you can progress to the FSO complaint.