Hi all,
I am wondering what the the story is with breaking out of fixed rates. I fixed in Jan 2019 for 5years €173000 mortgage with 14 years left. I contacted my bank and requested a breakout fee at beginning of October and was quoted €3500 over the phone. I requested the breakdown for this to see what rates were applied and I received nothing. I contacted the bank again in mid Oct and requested same, got nothing. I contacted bank again in November and again requested same, again got nothing (all by phone). I lodged a complaint with the bank at beginning Dec and today I received a letter saying they are given me €75 as full and final settlement of my complaint and if they do not hear from me within 5days, they will transfer this into my account. I still have not received the breakdown of the breakout fee or have not received any explanation as to why I have not got it or what measures have been put in place to prevent other customers having the same happen them in the future. If anyone can help I m wondering is what I was quoted correct? To date I still do not have the breakout fee which they say will be sent out in a few days. Is the above, out of line from the bank?......it’s not like a bank To hand over money! I also find it odd that they give you 7/8 days from once breakout fee is quoted - but they don’t supply full breakdown figures. Any advice/help appreciated.
I am wondering what the the story is with breaking out of fixed rates. I fixed in Jan 2019 for 5years €173000 mortgage with 14 years left. I contacted my bank and requested a breakout fee at beginning of October and was quoted €3500 over the phone. I requested the breakdown for this to see what rates were applied and I received nothing. I contacted the bank again in mid Oct and requested same, got nothing. I contacted bank again in November and again requested same, again got nothing (all by phone). I lodged a complaint with the bank at beginning Dec and today I received a letter saying they are given me €75 as full and final settlement of my complaint and if they do not hear from me within 5days, they will transfer this into my account. I still have not received the breakdown of the breakout fee or have not received any explanation as to why I have not got it or what measures have been put in place to prevent other customers having the same happen them in the future. If anyone can help I m wondering is what I was quoted correct? To date I still do not have the breakout fee which they say will be sent out in a few days. Is the above, out of line from the bank?......it’s not like a bank To hand over money! I also find it odd that they give you 7/8 days from once breakout fee is quoted - but they don’t supply full breakdown figures. Any advice/help appreciated.