measuretwice
Registered User
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- 12
We have a laptop we bought from PC World September 2014 and the warranty is for 1 year. Within the time frame of the warranty it started randomly shutting itself down, not for updates or anything, the power would turn off immediately like it ran out of battery although that was not the issue.
Within the time frame of the warranty we returned it to PC World, they took it away, and after some weeks returned it to us telling us the issue was now resolved. When we were without the laptop we were using another one, and we kept using that one, only to start using the laptop which was allegedly repaired recently. We discovered the issue is ongoing, and took it back to PC World, where we had some difficulty even getting them to take it from us and examine it.
They contacted us some days later to tell us that they cannot do anything because we are now not covered by the warranty.
I am posting here because I think I remember Dermot Goode, Charlie Weston, or someone similar saying on radio that consumers should never pay for extended warranties, because we are all covered by our consumer rights for several years anyway.
Am I remembering this correctly, is this the case, and if so what action can I take to get PC World to repair the laptop?
Within the time frame of the warranty we returned it to PC World, they took it away, and after some weeks returned it to us telling us the issue was now resolved. When we were without the laptop we were using another one, and we kept using that one, only to start using the laptop which was allegedly repaired recently. We discovered the issue is ongoing, and took it back to PC World, where we had some difficulty even getting them to take it from us and examine it.
They contacted us some days later to tell us that they cannot do anything because we are now not covered by the warranty.
I am posting here because I think I remember Dermot Goode, Charlie Weston, or someone similar saying on radio that consumers should never pay for extended warranties, because we are all covered by our consumer rights for several years anyway.
Am I remembering this correctly, is this the case, and if so what action can I take to get PC World to repair the laptop?