Hi,
Can I please ask for people's opinions on this.
We recently completed most aspects of our house, a bungalow conversion with an extension. The rear of the extension is clad in burnt black siberian larch. We were informed when choosing this by our architect that it was a very long lasting durable material that would not need treatment and would maintain its appearance for decades.
One year into our house the cladding is completely worn and peeling away in literally hundreds of places.
I phoned the supplier (they are a large nationwide company) who informed me that this should not be happening anywhere and then refused to talk to me any further saying he would only speak with the builder who ordered the wood. This was 6 months ago and we have heard nothing back from the builder bar that the supplier is playing hardball and saying the product wasnt faulty that it must have been how the builder stored and handled the wood.
Apparently the supplier told our builder that they have a clause in their terms and conditions that says they are not responsible for any faulty materials and have no responsibility to reimburse or replace any products.
Has anyone any advice on this?
Has anyone experience with this type of material and problem?
Can the supplier say he wont speak to us and tell our builder that he has no responsibility to stand over the product?
is there anything we can do in this situation? Is there an external body we can talk to to get an opinion or advice on our product and how to proceed?
Thanks for any help/advice.
Can I please ask for people's opinions on this.
We recently completed most aspects of our house, a bungalow conversion with an extension. The rear of the extension is clad in burnt black siberian larch. We were informed when choosing this by our architect that it was a very long lasting durable material that would not need treatment and would maintain its appearance for decades.
One year into our house the cladding is completely worn and peeling away in literally hundreds of places.
I phoned the supplier (they are a large nationwide company) who informed me that this should not be happening anywhere and then refused to talk to me any further saying he would only speak with the builder who ordered the wood. This was 6 months ago and we have heard nothing back from the builder bar that the supplier is playing hardball and saying the product wasnt faulty that it must have been how the builder stored and handled the wood.
Apparently the supplier told our builder that they have a clause in their terms and conditions that says they are not responsible for any faulty materials and have no responsibility to reimburse or replace any products.
Has anyone any advice on this?
Has anyone experience with this type of material and problem?
Can the supplier say he wont speak to us and tell our builder that he has no responsibility to stand over the product?
is there anything we can do in this situation? Is there an external body we can talk to to get an opinion or advice on our product and how to proceed?
Thanks for any help/advice.