M
mach1
Guest
Hi there,
I was hoping could someone help me. Myself and my fiance moved banks to TSB after hearing about no fees and easy switchover "Our dedicated switcher team will take care of everything. Just drop in to any branch and leave the rest to us"
We did that and set our switchover date for the 9/12/05. I am not going to bore you with details, but it was a total disaster. 6 direct debits didn't change over, our two ssia schemes weren't paid and they lost four of oiur pay cheques from our Employers. and have just put the last one into out account this week.
This has gone on two months with runs to banks everday, calling the switcher team along with all the companies who did not receive on DD payments and our Employers to try and find our pay that is meant to go directly in to our accounts each month.
For something that is meant to be hastle free, we experienced a night mare.
I really want to write a letter of complaint but I don't know who I should send it to. Should it be the local branch manager (we have already dealt with him) or should it be customer servises or who would be the best person to complain to in the company regarding this scandal? Please help!
Also, we are not quite sure what we should demand or ask for in this letter. Should we request specific demands or should we leave it open ended and allow them to respond with some compensation for our stress and expense?
I'd like to thank anyone for taking the time to read this. It means a lot.
I was hoping could someone help me. Myself and my fiance moved banks to TSB after hearing about no fees and easy switchover "Our dedicated switcher team will take care of everything. Just drop in to any branch and leave the rest to us"
We did that and set our switchover date for the 9/12/05. I am not going to bore you with details, but it was a total disaster. 6 direct debits didn't change over, our two ssia schemes weren't paid and they lost four of oiur pay cheques from our Employers. and have just put the last one into out account this week.
This has gone on two months with runs to banks everday, calling the switcher team along with all the companies who did not receive on DD payments and our Employers to try and find our pay that is meant to go directly in to our accounts each month.
For something that is meant to be hastle free, we experienced a night mare.
I really want to write a letter of complaint but I don't know who I should send it to. Should it be the local branch manager (we have already dealt with him) or should it be customer servises or who would be the best person to complain to in the company regarding this scandal? Please help!
Also, we are not quite sure what we should demand or ask for in this letter. Should we request specific demands or should we leave it open ended and allow them to respond with some compensation for our stress and expense?
I'd like to thank anyone for taking the time to read this. It means a lot.