FÁS CLIENTS - COMPLAINTS PROCEDURES
General
Complaints from FÁS clients are dealt with in a professional, trustworthy and confidential manner.
The Complaints Procedure is available to FÁS Clients.
The Complaints Procedure does not apply to FÁS staff or those providing services to FÁS.
THE COMPLAINTS PROCEDURE
Stage 1
Participants on FÁS Training Centre Courses: The complaint should be addressed to the Instructor, Tutor or Facilitator.
If the complaint remains unresolved it should be referred to the FÁS Training Centre Manager.
Participants on FÁS Employment Programmes:
For those engaged on employment programmes (Community Employment, Social Economy, Job Initiative, etc) the complaint should be addressed to the immediate Supervisor.
If the complaint remains unresolved it should be referred to the Programme Sponsor (the Employer).
If the complaint continues to be unresolved it should be referred to the FÁS Community Employment Officer responsible for the project.
Other Members of the public:
If a member of the public wishes to raise a complaint about a particular department of FÁS , they should address the complaint to the specific Department Manager.
Stage 2
If having progressed through the 1st stage, the complaint remains unresolved; the client should refer the matter to:
The Client Services Co-ordinator,
FÁS Training Centre,
57-60 Jervis Street,
Dublin 1
Tel: (01) 804 4614
Fax: (01) 872 6690
Email:
charles.callan@fas.ie
Stage 3
In the event that the complaint cannot be resolved, clients, may independently of FÁS, refer the complaint for consideration, by writing to the
FÁS Client Services Commissioner
P.O. Box 456
27-33 Upper Baggot Street
Dublin 4
The service provided by the FÁS Client Services Commissioner is an independent, free and confidential way of settling unresolved complaints between FÁS and its Clients.
A leaflet, outlining the provisions of the FÁS Client Services Commissioner scheme and the Commissioners `Terms of Reference' are available on request from
charles.callan@fas.ie