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FÁS Clients - Complaints Procedures
- Thread starter bijou
- Start date
Re: FAS Complaint
FÁS CLIENTS - COMPLAINTS PROCEDURES
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FÁS CLIENTS - COMPLAINTS PROCEDURES
FÁS CLIENTS - COMPLAINTS PROCEDURES
General
Complaints from FÁS clients are dealt with in a professional, trustworthy and confidential manner.
The Complaints Procedure is available to FÁS Clients.
The Complaints Procedure does not apply to FÁS staff or those providing services to FÁS.
THE COMPLAINTS PROCEDURE
Stage 1
Participants on FÁS Training Centre Courses: The complaint should be addressed to the Instructor, Tutor or Facilitator.
If the complaint remains unresolved it should be referred to the FÁS Training Centre Manager.
Participants on FÁS Employment Programmes:
For those engaged on employment programmes (Community Employment, Social Economy, Job Initiative, etc) the complaint should be addressed to the immediate Supervisor.
If the complaint remains unresolved it should be referred to the Programme Sponsor (the Employer).
If the complaint continues to be unresolved it should be referred to the FÁS Community Employment Officer responsible for the project.
Other Members of the public:
If a member of the public wishes to raise a complaint about a particular department of FÁS , they should address the complaint to the specific Department Manager.
Stage 2
If having progressed through the 1st stage, the complaint remains unresolved; the client should refer the matter to:
The Client Services Co-ordinator,
FÁS Training Centre,
57-60 Jervis Street,
Dublin 1
Tel: (01) 804 4614
Fax: (01) 872 6690
Email: [email protected]
Stage 3
In the event that the complaint cannot be resolved, clients, may independently of FÁS, refer the complaint for consideration, by writing to the
FÁS Client Services Commissioner
P.O. Box 456
27-33 Upper Baggot Street
Dublin 4
The service provided by the FÁS Client Services Commissioner is an independent, free and confidential way of settling unresolved complaints between FÁS and its Clients.
A leaflet, outlining the provisions of the FÁS Client Services Commissioner scheme and the Commissioners `Terms of Reference' are available on request from [email protected]
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FAS Client Services Co-ordinator
FAS Offices,
57-60 Jervis Street,
Dublin 1.
Tel: (01) 804 4614
Fax: (01) 872 6690
Clients using FAS services can make a complaint to their immediate supervisor. If it is unresolved it should be referred to the Client Services Co-ordinator. If the complaint is still unresolved it should be taken to the FAS Client Services Commissioner.
FAS Client Services Commissioner
P.O. Box 5656,
27-33 Upper Baggot Street,
Dublin 4.
The FAS Client Services Commissioner deals with unresolved complaints between FAS and its clients. Clients include trainees, Community Employment participants, people looking for training, community groups and companies. The Commissioner investigates complaints and may make a recommendation for corrective action by FAS or compensation of up to €6,350.
