I have an issue with an extended warranty on a TV that I bought from harvey Norman 2 years ago and would appreciate some impartial advice.
So I bought a Samsung TV from Harvey Norman in Jan 2014 and bought an extended warranty with it. The TV has now started to give trouble, its losing pixels in a line from top to bottom of the screen. I rang Harvey Norman and they told me that they would send out someone to assess the TV. I got a call today and a gy turned up and started to unplug the TV, so I asked him what are you doing. He told me that they would need to take it away for between 7-10 working days. I asked if they would be supplying a replacement and he told me no.
To cut a long story short , they guy is from a company that repairs TV's. He is not from Samsung. He told me that their contract with Harvey Norman is to repair TV's by whatever means possible. Only as a very last resort will Harvey Norman replace the TV. He says they will always try to use Samsung parts but someytimes they have to use non Samsung parts.
I am a little annoyed that if I let them repair the TV and if it gives trouble again in 6 months the TV is now out of its extended warranty. Do I have a right to a warranty on the repair or am I wasting my time.
So I bought a Samsung TV from Harvey Norman in Jan 2014 and bought an extended warranty with it. The TV has now started to give trouble, its losing pixels in a line from top to bottom of the screen. I rang Harvey Norman and they told me that they would send out someone to assess the TV. I got a call today and a gy turned up and started to unplug the TV, so I asked him what are you doing. He told me that they would need to take it away for between 7-10 working days. I asked if they would be supplying a replacement and he told me no.
To cut a long story short , they guy is from a company that repairs TV's. He is not from Samsung. He told me that their contract with Harvey Norman is to repair TV's by whatever means possible. Only as a very last resort will Harvey Norman replace the TV. He says they will always try to use Samsung parts but someytimes they have to use non Samsung parts.
I am a little annoyed that if I let them repair the TV and if it gives trouble again in 6 months the TV is now out of its extended warranty. Do I have a right to a warranty on the repair or am I wasting my time.