S
samhain
Guest
We were called up to the creche today to be told that our 23 month old has been biting other children and that they did not think the creche environment suited her. She started there 11 months ago. I am not too upset about that as we had been debating moving her as on occasion we found one person looking after 15 under 2s which is way above the government guidelines but we didn't expect to be asked to leave without any preparation at all. I was especially shocked as we had a baby 6 weeks ago and thought that they would be aware that that might upset a child and would know how to handle it.
My query relates to our deposit and the fees which we pay monthly by direct debit in advance. Do they owe us only the fees for the remainder of days in November or do they owe us a month's fees because we agreed that if we were to take the child out we would pay a month's fees or give a month's notice? They explained that they needed to do that to ensure the staff were paid and the running costs met which is fair enough but now we have to make alternative arrangements also. We were so stunned today we didn't ask but I just wanted to know what we are entitled to before I do anything.
My query relates to our deposit and the fees which we pay monthly by direct debit in advance. Do they owe us only the fees for the remainder of days in November or do they owe us a month's fees because we agreed that if we were to take the child out we would pay a month's fees or give a month's notice? They explained that they needed to do that to ensure the staff were paid and the running costs met which is fair enough but now we have to make alternative arrangements also. We were so stunned today we didn't ask but I just wanted to know what we are entitled to before I do anything.