Excellent Ryanair Customer Service

[gauloise]

I just thought I would share with you all my recent positive experience with the Ryanair Customer Services (there's a sentence I never thought I would use!)
1. I booked flights but used an incorrect first name - called the customer service number and had it changed free of charge.

2. Encouraged by this I set about booking more flights, booked one that needed a name change and again it was done free of charge!

3. I later booked flights, one of which needed to be cancelled (double booking) and received a full refund no quibble .(I recently posted on AAM about time frame for a refund - it was in fact 3 days as my bank was in error).

Anyone else any positive feedback?

(I am in no way affiliated to Ryanair!)

 

[Pegasus]

Am I right in thinking they double-booked you? If so I don't see why you'd be so grateful to get your money back. Depending on circumstances this could really inconvenience someone. Maybe I picked you up wrong.

 

[ClubMan]

I just thought I would share with you all my recent positive experience with the Ryanair Customer Services (there's a sentence I never thought I would use!)
1. I booked flights but used an incorrect first name - called the customer service number and had it changed free of charge.

2. Encouraged by this I set about booking more flights, booked one that needed a name change and again it was done free of charge!

Just curious - were you doing this (using an incorrect name) a second time as some sort of test?

3. I later booked flights, one of which needed to be cancelled (double booking) and received a full refund no quibble .(I recently posted on AAM about time frame for a refund - it was in fact 3 days as my bank was in error).

Double booking by you or them?

 

[gauloise]

No I double booked myself, they rang me the day before I was flying and said that they had 2 bookings in my name and were refunding the most recent booking which was 200 euro dearer than the original flight I had booked.

 

[gauloise]

Clubman, this was not a test just me having completely forgotten I had made the booking.

 

[Pegasus]

Fair enough then.

 

[Deirdra]

Positive experience with Ryanair?

Surprisingly yes! Took 4 flights with them recently and found the cabin staff friendly, polite and efficient. Also got checked in on a flight after the check in was closed. Just a few minutes late but they took mercy on me as I had no check in bags. Thought it was a kind gesture.

The 'free for all' queueing up to get on the plane is horrible, but flights on time, and reasonable prices (if booked well in advance) makes Ryanair a very creditable airline...

(no connection with them)

 

[MugsGame]

If you have no cabin luggage, check in online. Only queue is for security, and you can sit down until called to come forward at the boarding gate, before everybody else.

 

[gauloise]

If you are travelling with children you get priority boarding passes as do the elderly and infirm.

 

[MugsGame]

Online checkin passengers are called even before them!

 

[ninsaga]

I just thought I would share with you all my recent positive experience with the Ryanair Customer Services (there's a sentence I never thought I would use!)
1. I booked flights but used an incorrect first name - called the customer service number and had it changed free of charge.

2. Encouraged by this I set about booking more flights, booked one that needed a name change and again it was done free of charge!

3. I later booked flights, one of which needed to be cancelled (double booking) and received a full refund no quibble .(I recently posted on AAM about time frame for a refund - it was in fact 3 days as my bank was in error).

Anyone else any positive feedback?

(I am in no way affiliated to Ryanair!)

must have been a new employee at Ryanair...1st day on the job & forgot to charge you

 

[gauloise]

must have been a new employee at Ryanair...1st day on the job & forgot to charge you

That's what I thought the first time but contacting me to refund me well that just blew me away ..I just feel that given all the bad press Ryanair gets that I should at least let others know that sometimes their customer service department does deliver!

 

[rabbit]

I think Ryanair are great as well. I do not work for them or have any business connection with them. I just book my flights with them now and again and think the service is great compared to Aer Lingus.