Just curious - were you doing this (using an incorrect name) a second time as some sort of test?I just thought I would share with you all my recent positive experience with the Ryanair Customer Services (there's a sentence I never thought I would use!)
1. I booked flights but used an incorrect first name - called the customer service number and had it changed free of charge.
2. Encouraged by this I set about booking more flights, booked one that needed a name change and again it was done free of charge!
Double booking by you or them?3. I later booked flights, one of which needed to be cancelled (double booking) and received a full refund no quibble .(I recently posted on AAM about time frame for a refund - it was in fact 3 days as my bank was in error).
I just thought I would share with you all my recent positive experience with the Ryanair Customer Services (there's a sentence I never thought I would use!)
1. I booked flights but used an incorrect first name - called the customer service number and had it changed free of charge.
2. Encouraged by this I set about booking more flights, booked one that needed a name change and again it was done free of charge!
3. I later booked flights, one of which needed to be cancelled (double booking) and received a full refund no quibble .(I recently posted on AAM about time frame for a refund - it was in fact 3 days as my bank was in error).
Anyone else any positive feedback?
(I am in no way affiliated to Ryanair!)
must have been a new employee at Ryanair...1st day on the job & forgot to charge you
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