Energia have announced price increase of 10.9% on electricity from 9/10/'25

Be careful with Flogas. In my experience their customer service is incompetent and dysfunctional and some of their internal systems seem to have partially collapsed. I left in late June and have since received over 20 separate gas & electricity bills, each "updating" the previous one. Today they told me that refunding the closing balance on my would take at least another 8 weeks.
 
Is customer service even a consideration for energy bills? I can count on zero hands the number of times I've had to contact any of them. Each year I just switch online to whoever is cheapest at that time.
 
I do the same but there is often some issue such as the company trying to incorrectly charge me early exit fees or forgetting to refund a positive account balance.
 
Switched from Bord Gais Electric Ireland, only with them 2 months so will get hit with 50 euro exit.
I was just on to Bord Gais about something else. Enquired about changing supplier. I'm with Bord Gais since February. He explained that because of price rise on Oct 12th, existing customers will not be charged exit fee. If they are charged by mistake, don't worry, just ring up and they will send the fee back.
 
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I never had any major issues with flogas but their website is poor for information. Eg They announced a price rise of 7% to their standard variable electricity. Why not list the old and new unit rates? Must generate lots of queries to their support unnecessarily.
 
Flogas have a new fixed price plan up for dual fuel, 12 month contract, for new customers only.
Unit prices look competitive, standing charges a little higher than other suppliers.

These are the rates inc. vat for standard meter. There is a smart meter version also.

Electricity Unit Rate = 24.09c
Electricity Standing Charge Urban = €275
Electricity Standing Charge Rural = €334

Gas Unit Rate = 7.41c
Gas Standing Charge = €151

 
Does anyone know what defines a 'new customer'?

I unfortunately switched to Energia just before the price increase was announced from Electric Ireland as my 30% discount contract was up, could I switch back to avail of the 30% discount or would I no longer be considered a new customer?
 
I unfortunately switched to Energia just before the price increase was announced from Electric Ireland
Electric Ireland haven't increased prices.
In my experience there doesn't seem to be any minimim period away from a provider to be considered a new customer if you sign up with them again.
 
In my experience there doesn't seem to be any minimim period away from a provider to be considered a new customer if you sign up with them again.
thanks that's what I thought I'm going to try it as currently they're working out cheapest based on energypal
 
I'm currently with Energia on the Smart Data Plan 33% discount with following rates
Day.345 Night .184 and Peak .361. Std charge 75c

With the discount applied it comes to Day 23.12, Night 12.38 and Peak 24.23c

Bonkers comparison tool is giving me savings of €900 if I switched to Electric Ireland Home Electric and SST saver 30% however when I look at the rates with Electric Ireland with Vat included and discount applied it's the following

Day 25.91
Night 13.62
Peak 27c
STD Charge 87c

I just don't see how I'd have annual savings of €900 given that the Energia rates seem better value. I must be missing something. My annual bill would be €3600, rural and have a smart metre.
 
I'm currently with Energia on the Smart Data Plan 33% discount with following rates
Day.345 Night .184 and Peak .361. Std charge 75c

With the discount applied it comes to Day 23.12, Night 12.38 and Peak 24.23c

Bonkers comparison tool is giving me savings of €900 if I switched to Electric Ireland Home Electric and SST saver 30% however when I look at the rates with Electric Ireland with Vat included and discount applied it's the following

Day 25.91
Night 13.62
Peak 27c
STD Charge 87c
my guess is the "saving" is off the standard rates.

Energia price hike applies from 9th Oct. My net rate will go as follows 24.82 to 27.8 day, 13.29 to 15.28 night, 26.02 to 31.22 peak
Standing charge jumps to 337 from 314 (per year)

Without discount the cost per year on my use based on new rates will be circa €1850
With discount its about €1330
Same use with Electric Ireland on their current discount would be €1250 - so "€600 saving", but off the non discounted energia rate. About €80 off the energia discounted rate (34% axa)
 
I had forgotten to take into account the impending price hike from Energia. It probably makes sense for me to switch to EI so with the upcoming price hike. I'll give energypal a look too for comparisons. Thanks for the replies.
 
A third energy company is to freeze its prices just as a string of suppliers are gearing up to hike its prices.
Yuno Energy said it will freeze electricity and gas prices for the winter months.

It claimed that new customers can save almost €1,000 a year if they sign up for both gas and electricity with Yuno.

PrepayPower is also freezing electricity and gas prices.

The move by PrepayPower will benefit its 240,000 customers.

Last month, Electric Ireland said it was freezing its electricity prices for its 1.1 million customers for the winter and cutting gas prices by 4pc.
 
Looks like Energia are going to be acquired by a French investment firm, albeit I'm sure there's no relationship between the hefty price tag (of €2.5 Billion) being paid for Energia, and the recent price hikes being imposed on their customers
 
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